Cancellation Policy:
Voluntary Cancellations:
Passengers who wish to cancel their bus ticket can do so through our official website, mobile app, or by contacting our customer support team. Cancellation requests made up to 24 hours before the scheduled departure time will be eligible for a full refund. Cancellation requests made within 24 hours of the scheduled departure time may be subject to a cancellation fee, which will be deducted from the refund amount. Please note that certain promotional or discounted tickets may have different cancellation rules, and passengers are advised to check the specific terms and conditions at the time of booking.
Involuntary Cancellations:
In rare circumstances, KedaraBus may need to cancel a scheduled bus service due to unforeseen events such as severe weather conditions, technical issues, or operational constraints. In such cases, affected passengers will be informed promptly, and the full ticket amount will be refunded without any deduction.
Refund Policy:
Processing of Refunds:
Refunds for eligible cancellations will be processed within 7 business days from the date of the cancellation request. The refund will be issued in the same form of payment used during the booking process. If the original payment method is no longer valid, please contact our customer support team for assistance. Kedara Bus will not be responsible for any delays caused by third-party payment processors or financial institutions.
Non-Refundable Items:
Certain items, such as convenience fees, processing fees, or insurance charges, may be non-refundable even if the ticket is canceled. Any additional services purchased along with the ticket, such as seat upgrades or extra baggage allowances, may also be subject to their own refund policies.
Refunds for Involuntary Cancellations:
In the event of an involuntary cancellation by [Your Bus Company's Name], affected passengers will be entitled to a full refund of the ticket fare. Passengers will have the option to receive the refund in the form of original payment or as a credit towards a future booking, as per their preference.
Rebooking Policy:
If a passenger misses their scheduled bus service due to valid reasons, they may be allowed to rebook on the next available service without penalty, subject to seat availability. Please be advised that this Refund & Cancellation Policy may be subject to change. We encourage all passengers to review the policy at the time of booking or contact our customer support team for any clarifications. At KedaraBus, we are committed to providing you with the best possible customer service and flexibility to accommodate your travel needs.